App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.

Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.

If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.

IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.

App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.

View our Support Plans

Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.

If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.

If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.

Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.



View our Support and Maintenance Plans

Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.

Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.

To log a Help Desk ticket, please use the sign in option at the top of the page.

Thank You,

Quark IT Support

Is the activation code the same thing as the Installation code? What are all these codes?

After you install QuarkXPress® with a valid validation code, you must activate the software.

Activation is a process that authorizes QuarkXPress to run indefinitely on the computer on which it was installed. During activation, an installation key is generated and sent to Quark. This installation key contains a representation of your hardware configuration. Quark uses the installation key to generate and return an activation key, which is used to activate your copy of QuarkXPress.

 License activation addresses the increasing problem of software piracy, specifically the unauthorized sharing of software through casual copying.

 Retrieve you license codeshttps://accounts.quark.com/

 

There are three codes associated with a single-user license of QuarkXPress® software :

Validation code

A validation code is a set of alpha-numeric code that is required during QuarkXPress® installation process. It is printed on the installation card or the invoice that comes with your QuarkXPress® software.

 The validation code is associated with the software's unique serial number. It works with the serial number to verify that you have purchased your software from a legitimate source. The QuarkXPress® installer will not install the software if the validation code is not correct.

Installation code

When you enter the validation code, a unique installation code is created and transmitted to Quark. The installation code represents your unique computer configuration. The installation code protects your privacy because it does not contain, collect, or transmit any personal information about you or your computer. The installation code is used to generate an activation code.

Note: Installation code is a 47-digit number.  To find the Installation code, launch QuarkXPress® and navigate to the activation screen. Choose to activate over the telephone and click Activate QuarkXPress®. The installation code is displayed on the next screen.

Activation code

The activation code enables, or activates, QuarkXPress® for normal use. Internet activation transmits the installation code to Quark, and returns an activation code to your computer. The activation addresses the increasing problem of software piracy, specifically the unauthorized sharing of software through casual copying.

 

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Topic Information
  • Topic #: 30026-1242
  • Date Created: 11/20/2012
  • Last Modified Since: 04/17/2014
  • Viewed: 12395
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