Knowledge Base

App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.

Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.

If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.

IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center, you will have to be signed up for Support plan to login.

App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.

View our Support Plans

Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.

If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.

If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.

Any new purchase of QuarkXPress includes 60 days of free support and access to the support portal. To get your 60 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.

View our Support and Maintenance Plans

Coming Soon: New Support Portal
In the coming weeks Quark will transition our support portal to a new and more intuitive platform. You should not experience any interruption to your current support tickets in progress, but may be asked to update your password in the new system. If you receive an email from Freshworks on behalf of Quark, please follow the instructions provided to update your account. We're looking forward to working with you via our new platform, which will be available through very soon.

Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.

Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.

To log a Help Desk ticket, please use the sign in option at the top of the page.

Thank You,

Quark IT Support

Knowledge Base

The Knowledgebase is created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information.
  1. Getting Started with Support
  2. Currently Supported Quark Products
  3. How can I open Legacy Documents created in QuarkXPress version 7 or below in QuarkXPress 2016?
  4. More...
  1. QuarkXPress 2017
  2. Adaptive Layout Conversion in QuarkXPress 2017
  3. Can I import a complete PDF containing multiple pages in one go?
  4. More...
  1. QuarkXPress 2016
  2. "Picture copied from clipboard,No Disk file exists." in Utilities > Usage > Picture in QuarkXPress
  3. Enhanced spellcheck in QuarkXPress 2016
  4. More...
  1. QuarkXPress 2015
  2. "Setup Failed" error while installing QuarkXPress 2015
  3. File: QLAClient.Properties in QuarkXPress 2015/2016
  4. More...
  1. QuarkXPress 10
  2. Error: Icon specified in the info.plist not found under the Top Level app wrapper: Applcon “x” X ”y” while submitting the App to Apple through application loader
  3. Adaptive Resolution (AR) Preference in QuarkXPress 10.2
  4. More...
  1. QuarkXPress
  2. Convert as Single Language in the Export Project as Layout Dialog
  3. "Bad file name path name -37" message displays at launch"
  4. More...
  1. Quark XML Author
  2. Changing the Load Behavior of Quark XML Author Integration add-in
  3. Common Technical Errors in SPL R4 Submissions
  4. More...
  1. Quark Publishing Platform
  2. An illustration of how Job Jackets work in a QPS environment
  3. Browsers Supported by Quark Publishing System (QPS) Web Editor
  4. More...
  1. Quark Publishing Platform Renderer
  2. "HTTP STATUS 500" error occurs during a "saveas/qxpdoc" operation initiated by QuarkXPress Server Manager
  3. "SystemFlippers: didn't consume all dat for DLOG ID" alert displays when you launch QuarkXPress Server
  4. More...
  1. Quark License Administrator
  2. File: QLAClient.Properties in QuarkXPress 2015/2016
  3. ​How to access the file for QuarkXPress 2015/2016?
  4. More...
  1. Quark Publishing System
  2. How to change the resolution and size of PDF thumbnail in QPP workspace browser?
  3. How to find the total number of articles created by individual users in Quark Publishing Platform?
  4. More...
  1. Quark Web-to-Print
  2. “Init Error, type=ioerror” returned if you try to edit templates with LiveEdit outside the local network
  3. Configuring the “php.ini” file for the Quark Web-to-Print System
  4. More...
  1. QuarkCopyDesk
  2. Apostrophes display and print Incorrectly from QuarkCopyDesk in Galley or WYSIWYG Views
  3. Cannot Undo the Indent Here Keystroke Command
  4. More...
  1. App Studio
  2. Adverts running in all the issues and event tags stopped working.
  3. Any text placed in a layer other than the background does not display.
  4. More...
  1. Quark Brand Manager
  2. Can marketing groups in different countries use templates specific to their requirements?
  3. How do users place orders?
  4. More...
Welcome Guest