App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.

Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately. Bronze Support Plan customers should not create a Support Center Account.

If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.

IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center.

App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.

Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.

If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.

If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started. If you're new to Quark Support, you'll need to create a new support account.

Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.

Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.

To log a Help Desk ticket, please use the sign in option at the top of the page.

Thank You,

Quark IT Support

©2013 Quark Software Inc. All rights reserved.

Knowledge Base

The Knowledgebase is created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information.
  1. App Studio
  2. How do I close apps running in the background on my iPad?
  3. New to the Support Center?
  4. Indesign freezes on export
  5. How can I make a vertically-scrolling page?
  6. Animation issue
  7. More...
  1. QuarkXPress
  2. New to the Quark Support Center?
  3. Is the activation code the same thing as the Installation code? What are all these codes?
  4. Is QuarkXPress 9 compatible with Mac OS X 10.8 (Mountain Lion)?
  5. How to Uninstall QuarkXPress?
  6. Problems with Fonts: How to Clear the Font Cache on Mac or Windows.
  7. More...
  1. Quark XML Author
  2. New to the Quark Support Center?
  3. XML Author Menus Fails to Display When MS Word Is Launched
  4. Quark Author for Word 2007 System Requirements
  5. Styles window and Document Properties pane are disabled in Microsoft Word 2007
  6. How to reorder Author ribbon tabs for add-ins
  7. More...
  1. Quark Brand Manager
  2. New to the Quark Support Center?
  3. How do users place orders?
  4. What assurances does the system put in place to ensure proper use of brand elements?
  5. Can marketing groups in different countries use templates specific to their requirements?
  6. Is the system accessible 24x7?
  7. More...
  1. Quark License Administrator
  2. New to the Quark Support Center?
  3. Working With Quark License Administrator: Reserving Licenses with Node Lock Lists and Pools
  4. "Unable to locate the QLA Server" Error
  5. Working With Quark License Administrator: Entering Site Information while downloading License File
  6. "Invalid License file or Host ID" while launching QLA Server on Snow Leopard
  7. More...
  1. Quark Publishing System
  2. New to the Quark Support Center?
  3. Text is invisible in QuarkXPress/QuarkCopyDesk files on Windows OS
  1. Quark Web-to-Print
  2. New to the Quark Support Center?
  3. Error:"1366 Incorrect Integer value:- for column 'sort_order' at row 1"
  4. How to delete HyperTemplates from HyperPublishing
  5. Error “T_UNSET in Library/WebServer/Documents/QuarkWTP/Admin/Includes/functions/sessions.php” occurs while opening Admin module
  6. How to resize a text box evenly after entering text
  7. More...
  1. Quark Publishing Platform Renderer
  2. New to the Quark Support Center?
  3. Image Handling in QuarkXPress and QuarkXPress Server
  4. Error during database update java.sql.SQLException: Out of Memory
  5. QuarkXPress Server Crashes with a Microsoft Visual C Runtime error
  6. QuarkXPress Server Crashes While Rendering a PDF
  7. More...
  1. Quark Publishing Platform
  2. New to the Quark Support Center?
  3. Text is invisible in QuarkXPress/QuarkCopyDesk files on Windows OS
  4. Oracle Error: "ORA-08004: Sequence MAM_ACTION_SEQ.NEXTVAL Exceeds MAXVALUE and Cannot be Instantiated"
  5. Backup of HSQLDB database
  6. Error during database update java.sql.SQLException: Out of Memory
  7. More...
  1. QuarkCopyDesk
  2. New to the Quark Support Center?
  3. Text is invisible in QuarkXPress/QuarkCopyDesk files on Windows OS
  4. Text overflow handling in QuarkCopyDesk and QuarkXPress
  5. Cannot Undo the Indent Here Keystroke Command
  6. Apostrophes display and print Incorrectly from QuarkCopyDesk in Galley or WYSIWYG Views
  7. More...
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