App Studio offers a variety of support plans to meet your needs. A Bronze Support Plan is included by default with all App Studio plans and provides access to the Knowledge Base, documentation and forums for instant answers 24x7.

Note that personalized support through tickets and Live Chat is only available with Silver and Gold Support Plans – purchasable separately.

If you purchased a Silver or Gold App Studio Support Plan, your Support Center Account will be setup for you by our team within 48 business hours of your plan purchase. An email will be sent to you containing a password reset link, which you need to click on. Please remember to check your Spam folder in the event you do not receive your email.

IMPORTANT: Your Support Center Account is separate to any existing App Studio accounts you may have created in the App Studio Portal. Those login credentials will not work with the Support Center.

App Studio is the leading cloud-based HTML5 solution that turns print into interactive award-winning tablet and smartphone experiences.

View our Support Plans

Our support team is here to answer all your questions about Quark products including QuarkXPress and Quark Enterprise Solutions. Check out our online knowledge base, documentation site and forums for instant answers 24x7.

If you have a current maintenance plan or are within your free support period you can also contact us directly through our online chat as well as My Support where you can submit tickets and fully manage and track your support history.

If you are a Quark customer and have a current maintenance or support contract we already have your support account setup for you. Please check out our knowledge base article for details on how to get started.

Any new purchase of QuarkXPress includes 90 days of free support and access to the support portal. To get your 90 days of free support you must first register, click here to register your copy of QuarkXPress. Note that it can take 2-3 hours for your support account to activate after registering QuarkXPress. Once active, you will be notified via email.



View our Support and Maintenance Plans

Welcome to Quark's IT Help Desk your single point of contact for assistance with IT related queries. You can create a help desk ticket which will be routed to the appropriate IT Help Desk engineer to research and correct your issue.

Quark's IT Help Desk is committed to providing the support you need to make the most of your every day work experience.

To log a Help Desk ticket, please use the sign in option at the top of the page.

Thank You,

Quark IT Support

Knowledge Base

The Knowledgebase is created by support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information.
  1. App Studio
  2. Adverts running in all the issues and event tags stopped working.
  3. Any text placed in a layer other than the background does not display.
  4. Error - "Test certificate not found in development profile file" while creating the app
  5. I am trying to put a video into one of our apps but it won't work.
  6. Is Text flow different in QuarkXPress AppStudio project and in QuarkCopyDesk Article?
  7. More...
  1. QuarkXPress 10
  2. Error: Icon specified in the info.plist not found under the Top Level app wrapper: Applcon “x” X ”y” while submitting the App to Apple through application loader
  3. How to Register QuarkXPress?
  4. Adaptive Resolution (AR) Preference in QuarkXPress 10.2
  5. Are Blio and AVE supported in QuarkXPress 10?
  6. Are there any changes the print preview window in QuarkXPress 10 ?
  7. More...
  1. QuarkXPress
  2. How to Register QuarkXPress?
  3. "Application uses profiles not installed on the system" message displays
  4. "Bad file name path name -37" message displays at launch"
  5. "Cannot access XPress preferences -12" message displays at launch, import, or print"
  6. "Gathering Information" Window Displays and Installer Hangs
  7. More...
  1. Quark XML Author
  2. Cross-reference in table cell causes cell to be empty when file is closed and reopened
  3. Error : ‘XML Startup’ while trying to open a Quark XML Author .dita file from FileNet or local disk.
  4. Extra Word Menu Buttons or Dialogs Are Displayed
  5. How to Load of Quark Author
  6. How to reorder Author ribbon tabs for add-ins
  7. More...
  1. Quark Brand Manager
  2. Can marketing groups in different countries use templates specific to their requirements?
  3. How do users place orders?
  4. How much training is required to get started?
  5. Is the system accessible 24x7?
  6. New to the Quark Support Center?
  7. More...
  1. Quark License Administrator
  2. "Invalid License file or Host ID" while launching QLA Server on Snow Leopard
  3. "Port is Already In Use" Error When QLA Server Is Launched
  4. "Unable to locate the QLA Server" Error
  5. Alert: "Unable to locate QLAControllog.properties file"
  6. Cannot Enter a Quark License Administrator (QLA) DNS Name of More Than 15 Characters During QuarkXPress Installation
  7. More...
  1. Quark Publishing System
  2. How to change the resolution and size of PDF thumbnail in QPP workspace browser?
  3. How to find the total number of articles created by individual users in Quark Publishing Platform?
  4. How to limit the number of pages for which the preview is generated in QPP workspace preview pane?
  5. New to the Quark Support Center?
  6. Text is invisible in QuarkXPress/QuarkCopyDesk files on Windows OS
  1. Quark Web-to-Print
  2. Configuring the “php.ini” file for the Quark Web-to-Print System
  3. Error "Bad parameter at Word.Options.set_AllowDragAndDrop" displays when you open Author files
  4. Error #1088 while uploading an image in LiveEdit
  5. Error “T_UNSET in Library/WebServer/Documents/QuarkWTP/Admin/Includes/functions/sessions.php” occurs while opening Admin module
  6. Error:"1366 Incorrect Integer value:- for column 'sort_order' at row 1"
  7. More...
  1. Quark Publishing Platform Renderer
  2. "HTTP STATUS 500" error occurs during a "saveas/qxpdoc" operation initiated by QuarkXPress Server Manager
  3. "SystemFlippers: didn't consume all dat for DLOG ID" alert displays when you launch QuarkXPress Server
  4. A master page's page grid attributes are not honored when a project is constructed from QuarkXPress Server
  5. Accessing the QuarkXPress Server Manager that is embedded in QPS 8.x
  6. Adding soft and hard returns to QuarkXPress Server
  7. More...
  1. Quark Publishing Platform
  2. "Check In Other" Option Does Note Delete Local QuarkXPress or QuarkCopyDesk Files
  3. "Dispatch XT Module is missing" displays when you open a file
  4. "Error: There is a communication error" displays while launching QPS Connect Client
  5. "Invalid Password" error when a LDAP user logs on to QPS
  6. "Job Jacket Not Accepted" Error
  7. More...
  1. QuarkCopyDesk
  2. Apostrophes display and print Incorrectly from QuarkCopyDesk in Galley or WYSIWYG Views
  3. Cannot Undo the Indent Here Keystroke Command
  4. How to Change from Evaluation to Licensed Version of QuarkCopyDesk 7 on Windows
  5. How to reinsert the text of a note in QCD after it has been turned into a note
  6. New to the Quark Support Center?
  7. More...
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